The process of data recovery in this service is divided into several stages:
Description of service elements.
1. Uploading damaged files to the service
On the first page of the Repair Wizard, the user needs to fill out 3 mandatory fields:
Besides, there is an additional field for user comments.
Comments: if the user uploads an archive to the service, they must specify that it’s a WinRAR or WinZIP archive that needs to be recovered, not a compressed file.
When all mandatory fields have been filled out, clicking the “Upload” button will start the file upload process. Current progress will be shown on a progress bar. Once uploaded, the file will be queued for recovery.
2. Recovering data from files
Special programs developed by our engineers will scan the contents of the file. If any recoverable data matching the selected file type are detected, they will be extracted and saved to a new file.
Depending on the current server load and the size of the file being recovered, the process may require substantial time.
Once the file analysis stage is over, the following scenarios will be possible:
In both cases, the user will be duly notified with a on-site message and an email.
If data recovery was successful, the user is asked to proceed to stage 3.
If some data couldn’t be recovered, the user can go back to the first page of the Repair Wizard.
Note: The size of the resulting file may be considerably smaller than that of the original, since data corruption can result in serious data loss. Some data may be partially missing if they had been deleted/overwritten or damaged beyond recovery. Data may be segmented вЂ“ that is, binding elements between them may have been lost. Our engineers do their best to restore as much data as possible, even if it’s hard to connect them or restore the former hierarchy afterwards.
3. Preview of recovery results
If data recovery is a success, the user will see the sizes of original and restored files. The user will also examine the recovery results if data preview is available for this data type. If the user is satisfied with the results of data recovery and wishes to continue, they need to pay for it on step 4.
The service accepts payments via PayPal. When the payment button is clicked, the user is redirected to PayPal and continues with payment using the most convenient payment method.
Once PayPal confirms the receipt of payment, the user gets a link to the recovered file. The URL of the file is also sent to the user’s email address.
5. Downloading the recovered files from the server
The user can download recovered files using the browser. Links to recovered files that have been paid for remain active for 90 days.
6. User’s personal area
The personal area enables users to do the following:
Access to the personal area is provided after registering and validating the user’s email address.